7. Delivery & Collection
7.1 Delivery times are estimates only.
7.2 Risk transfers to you upon delivery to the address provided.
7.3 Large or bulky products may require palletised delivery or can collected from our premises by arrangement
7.4 You must inspect Goods immediately.
7.5 Any courier damage must be reported within 24 hours.
8. Consumer Cancellation Rights
(Applicable to Non-Custom Goods Only)
8.1 If you are a consumer, you may cancel non-custom orders within 14 days of receiving the Goods.
8.2 You must notify us in writing by email to enquiries@cnc-cases.co.uk
8.3 You must return the Goods within 14 days of cancellation.
8.4 You are responsible for return shipping costs unless the Goods are faulty.
Exclusions to the above:
* Custom flight cases
* CNC-cut foam inserts for sole use and customer supplied Peli Cases
* Custom fly racks
* Items built to specified measurements or equipment lists
9. Returns & Refunds
9.1 Non-custom Goods must be returned unused and in original packaging.
9.2 Refunds are processed within 14 days of receiving returned non – custom Goods.
9.3 Custom Goods may only be returned if defective or mis-manufactured.
10. Faulty or Defective Goods
10.1 If Goods are faulty or damaged, contact us by phone and /or email immediately with images and details.
10.2 Under the Consumer Rights Act 2015:
30 days: right to refund
3 months: right to repair or replacement
Up to 1 year right to claim for inherent defects
10.3 Damage caused by misuse, modification or incorrect equipment measurements is not covered.